Privacy Policy
Last updated: 1st June 2025
Introduction
Loop Therapy (“we,” “our,” or “us”), located at Mosman Park, Western Australia, is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, website, and Meta (Facebook/Instagram) presence.
Information We Collect
We collect the following types of information:
- Personal Information:
- Name and contact details
- Date of birth
- Medicare number (if applicable)
- Private health insurance information
- Medical history and health information
- Emergency contact details
- Digital Information:
- IP address
- Browser type
- Device information
- Cookies and usage data
- Social media interactions
How We Collect Information
We collect information through:
- Direct interactions (in-clinic visits)
- Online bookings and forms
- Website usage
- Social media engagement
- Email communications
- Telephone conversations
Use of Your Information
We use your information to:
- Provide therapeutic services
- Schedule and manage appointments
- Process payments
- Send appointment reminders
- Communicate about your treatment
- Improve our services
- Comply with legal obligations
- Marketing and promotional activities (with consent)
- Meta advertising purposes (in accordance with Meta’s policies)
Storage and Security
We implement appropriate security measures to protect your information, including:
- Secure, password-protected electronic systems
- Encrypted data transmission
- Limited staff access
- Secure physical storage
- Regular security updates
- Staff training on privacy procedures
Disclosure of Information
We may share your information with:
- Healthcare providers involved in your care
- Third-party service providers (e.g., booking systems, payment processors)
- Government authorities (when required by law)
- Health funds (with your consent)
- Meta platforms (in accordance with their advertising policies)
We will not sell your personal information to third parties.
Meta Advertising
When using Meta’s advertising platforms, we:
- Only use data in accordance with Meta’s advertising policies
- Do not share sensitive health information for advertising purposes
- Implement appropriate audience targeting
- Respect Meta’s Special Category Advertising Requirements
Your Rights
You have the right to:
- Access your personal information
- Request corrections to your information
- Withdraw consent for marketing communications
- Lodge a complaint about privacy concerns
- Request data portability
- Opt out of certain data collection practices
Children’s Privacy
We do not knowingly collect information from children under 13 without parental consent. If you believe we have inadvertently collected such information, please contact us immediately.
Changes to Privacy Policy
We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to our website. We will notify you of significant changes through email or clinic notices.
Cookie Policy
We use cookies to:
- Improve website functionality
- Analyse website traffic
- Enhance user experience
- Provide personalised content
- Support Meta advertising features
Contact Us
For privacy-related enquiries, please contact:
Loop Therapy
Suite 2 / 590 Stirling Highway
Mosman Park, WA 6012
Email: admin@looptherapy.net.au
Telephone: 0415 533 270
Compliance Statement
This privacy policy complies with:
- Privacy Act 1988 (Cth)
- Australian Privacy Principles (APPs)
- Meta Advertising Policies
- Western Australian Health Privacy Requirements
Data Breach Procedures
In the event of a data breach, we will:
- Assess the breach and potential risks
- Notify affected individuals if required
- Report to the Office of the Australian Information Commissioner if necessary
- Take steps to prevent future breaches